UK Delivery Information

All products purchased from TheMichaelPalin.com store are shipped and handled by The Gumby Corporation Ltd. The Gumby Corp Ltd will appear on any transaction records including receipts, credit card and bank statements.

All goods purchased through themichaelpalin.com will be shipped from;

Tom Palin
TheMichaelPalin.com
69 Stanley Road
London
N11 2LB
UK

Please Note: There are no facilities for customer personal collections at this address. Please do not attempt to collect an order as you will be turned away which may cause offence. There is no shop front or customer service facility available at our warehouse.

Important Delivery Information

All UK delivery costs are based on weight and are calculated at checkout. Some heavier or larger orders may incur extra delivery costs. If this is the case you will be contacted and asked whether you would like to pay the additional costs or cancel your order. If you are unsure or have any questions about this please contact us before you place your order.

The majority of our UK deliveries are sent out using Royal Mail 2nd class and should normally take from 2-7 working days. If you have requested a signed copy, delivery may take up to 4 weeks depending on Michael’s schedule.
If you do not receive your delivery within this time or have any other queries regarding deliveries please contact us.

We will deliver the goods to the address you specify for delivery in your order. It is important that this address is accurate.

We cannot accept any liability for any loss or damage to the goods once they have been delivered in accordance with your delivery instructions.
We will aim to deliver the goods by the date quoted for delivery but delivery times are not guaranteed.

If delivery is delayed due to any cause beyond our reasonable control, the delivery date will be extended by a reasonable period and we will contact you to arrange an alternative time.

If you have any questions please contact us.

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International Delivery Information

All products purchased from TheMichaelPalin.com store are shipped and handled by The Gumby Corporation Ltd. The Gumby Corp Ltd will appear on any transaction records including receipts, credit card and bank statements.

All goods purchased through themichaelpalin.com will be shipped from;

Tom Palin
TheMichaelPalin.com
69 Stanley Road
London
N11 2LB
UK

All payments are to be made in GB pounds Sterling. All prices include UK VAT where applicable and will be shown on your receipt.

All international deliveries usually take about 7-10 working days, although unexpected delays can sometimes happen. If you have requested a signed copy delivery may take up to 4 weeks depending on Michael’s schedule.

Please be aware though, that not everything we sell is eligible for international delivery. If we are unable to deliver to where you are we will contact you immediately.

European Union Shipping, Taxes & Duties Terms

All orders shipped from our United Kingdom Online Shop to addresses within the European Union (EU) are handled according to your delivery location. Because your items are dispatched from outside the EU, specific tax and duty rules apply to ensure compliance with EU border customs frameworks.

1. Country Shipping & Tax

Destination Country	Shipping Method	What You Pay at Checkout
Germany, Denmark, Luxembourg	Pre-Paid Duties Paid (PDDP)	All-inclusive price. Local VAT and any customs fees are calculated and paid completely at checkout. No extra charges upon delivery.
All Other EU Countries	Delivery Duty Unpaid (DDU)	Product and standard courier shipping fees only. You must pay all local VAT, import duties, and carrier handling fees to customs before delivery.

2. Value Added Tax (VAT) & Product Categorisation

EU cross-border laws dictate that tax rates are based on the destination country and the specific type of item being purchased:

– Books: Printed books qualify for reduced, super-reduced, or zero-rated VAT depending entirely on your delivery country (ranging from 0% to 10%),
– DVDs and Media: Physical media items are standard commercial goods and always attract your destination country’s full standard VAT rate (ranging from 17% to 27%).
– Shipping Fees: VAT on shipping fees is calculated proportionally based on what is inside the box. For mixed orders (e.g., a book and a DVD), the shipping VAT is automatically split relative to the tax values of the items.

3. Delivery Duty Unpaid (DDU) Specific Requirements

If your shipment is destined for any EU country outside of Germany, Denmark, or Luxembourg, your package will arrive under Delivery Duty Unpaid (DDU) rules:

– You are directly responsible for clearing customs and paying local Import VAT, processing duties, and courier brokerage fees upon arrival.
– The delivery agent will contact you directly to collect these charges before releasing the package. Items cannot be delivered until these border fees are cleared.

4. The €3 EU E-Commerce Item Charge

Under the current EU Customs Reform regulations, all commercial parcels entering the European Union from outside the EU (including the UK) face a mandatory flat customs duty structure designed for low-value e-commerce goods:

– What it is: A flat €3 customs duty applied to each distinct category of product in your package.
– PDDP Customers (DE, DK, LU): If this €3 charge applies to your specific items, it is calculated automatically and fully included in the total price you pay at checkout. There is nothing extra to clear upon arrival.
– DDU Customers (Rest of the EU): This €3 charge is not included at checkout. Your local customs authority or the delivering courier will calculate and collect this fee directly from you at the border alongside your local VAT.
– Will I get charged €3 per item? No. If you order 3 books because they have the same customs code, you should be charged just the one fee of €3. If you order 3 books and 1 DVD you will be charged €3 for the books and €3 for the DVD, so that will be €6 total.
– Is the new charge separate from the import duties and taxes I already pay? Yes, the €3 charge is separate from VAT and delivery fees. It is an additional flat-rate customs duty applied to items valued at €150 or less.

5. Address & Legal Accuracy

You must provide an accurate and complete delivery address during checkout. We strictly use your provided shipping location to determine whether your order qualifies for our pre-paid tax channel (PDDP) or our standard unpaid border channel (DDU). Any intentional provision of fraudulent address data to manipulate or evade local border taxation is a breach of our terms and will lead to immediate order cancellation.

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Delivery Costs

Weight	<500g	<750g	<1kg	<1.25kg	<1.5kg	<1.75<	<2kg	<5kg	<10kg
Europe	£5.90	£7.10	£8.20	£9.50	£10.75	£12.25	£13.25	£25.00	£25.00
USA & Canada	£12.50	£13.50	£15.50	£16.50	£17.50	£18.50	£20.50	£40.00	£80.00
ROW	£10.10	£13.70	£17.40	£21.00	£24.70	£28.40	£31.90	£60.00	£80.00

ROW (Rest of the World): Covers all countries, not defined as being in Europe, USA or Canada. ROW generally covers Africa, the Middle East, the Far East and South East Asia, American Samoa, Australia, Belau, British Indian Ocean Territory, Christmas Island, Cocos (Keeling Islands), Cook Islands, Fiji, French Polynesia, French Southern Territories, Kiribati, Laos, Macau, Nauru, New Zealand, Niue, Norfolk Island, Papua New Guinea, Pitcairn, Samoa, Singapore, Solomon Islands, Tokelau, Tonga, Tuvalu.

Important Delivery Information

This table is a guide to delivery costs. All delivery costs are based on weight and are calculated at checkout. Some heavier or larger orders may incur extra delivery costs. If this is the case you will be contacted and asked whether you would like to pay the additional costs or cancel your order. If you are unsure or have any questions about this please contact us before you place your order.

All international deliveries usually take about 7-10 working days, although unexpected delays can sometimes happen. If you have requested a signed copy delivery may take up to 4 weeks depending on Michael’s schedule.

Any returned items will be refunded. You will be notified as soon as the refund has been processed. If would like an exchange, you will need to place a new order.

Please Note: If your country is not listed, please contact us for a shipping quote.

EU Customs Costs

Since the UK left the EU, all of our EU orders are sent out DDU (Delivery Duty Unpaid) which means your order may be subject to import duties and taxes which are applied when your delivery reaches its destination. Unfortunately we have no control over these charges and we cannot tell you the amount you will have to pay.

Any import duties that need paying at the delivery destination, are not included in the price of our products or delivery costs and will be payable by you. Any import duty or tax costs will be invoiced directly to you from the courier. Before placing your order we advise you to contact your local customs authority to determine any duty costs that might be payable once your order has reached it’s destination.

New EU Charges From 1st July 2026

From 1st July 2026 the EU is ending its duty-free threshold for low-value parcels. A flat customs duty of €3 will be applied to every item you purchase. This will be in addition to any other import taxes you may have to pay. The EU describes the measure as temporary, ahead of broader EU customs reform.

How much will I have to pay?

A €3 per item customs duty will apply to all parcels valued under €150 entering the EU.

A mixed-product order with 3 item types carries €9 in duty.

Further changes are expected November 2026, including potential additional handling fees.

Will I get charged €3 per book/DVD?

If you order 3 Different books/DVDs, because they are different unique items, the €3 charge applies to each book/DVD, meaning a €9 customs fee on the books/DVDs.

​If your 3 books/DVDs are exactly identical (the same title and edition), it will be treated as one item type and you will only be charged €3 total for the books or DVDs.

​Additional Fees: Depending on your destination country and courier, you may also be subject to domestic handling or courier processing fees (e.g., an Post charges a €6.95 admin fee in Ireland).

VAT: You may also need to pay local country VAT, though many EU countries apply a 0% VAT rate to physical books.

Is the new charge separate from the import duties and taxes I already pay?

Yes, the €3 charge is completely separate from VAT and delivery fees. It is an additional flat-rate customs duty applied to items valued at €150 or less. 

How do I pay?

Your delivery service will contact you requesting payment before your parcel is delivered.

Deliveries to Norway: If you are ordering from Norway, and the weight of your order is over 2kg, you may be asked for your PID number, and there may be an extra postage charge to pay.

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Customs & VAT

All our products are inclusive of UK VAT. The price published is applicable worldwide.

Other than the new European Union Shipping, Taxes & Duties, orders delivered to some destinations may be subject to taxes, fees, levies or other charges, due to local legislation. Any additional charges incurred, including import duty, formal customs entry, taxes, levies and other charges will have to be paid by the recipient of the goods.

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Special Delivery Information

You or the receiver of a shipment may give special instructions to us (by means of a theMichaelPalin.com website or any other medium) to deliver the shipment to another location/person (being for example a neighbor and/or neighboring address).

Our furnishing of any delivery receipt upon which is listed the alternative person and/or delivery location shall constitute proof of delivery of the shipment.

We shall not be liable for any loss or damage in any way as a result of our performance of special delivery instructions.

You shall indemnify us and hold us harmless from and against all claims, costs, liability and expenses (including reasonable lawyers fees and expenses) arising by reason of loss or damage to any shipments as a result of providing this special delivery instructions service.

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How do I Return An Item?

If for whatever reason, you are not happy with your purchase, please return it to us within 28 days of receipt in a new and unused condition, with the original packaging and receipts, stating clearly the reason for the return. Please remember to quote your order reference number in all correspondence. Unfortunately we are unable to accept returns on signed books.

We will notify you when we have received the goods and then we will then either replace, or refund the cost of the items.

We highly recommend that you use a recorded delivery service as we cannot be held responsible for damage or loss of goods in transit. Any faulty goods will be replaced free of charge.

Postage will only be refunded if your goods are faulty, or you have been sent substitute items that you don’t want.

Our returns address is;

Tom Palin
TheMichaelPalin.com
69 Stanley Road
London
N11 2LB
UK

Please Note: There are no facilities for customer personal collections at this address. Please do not attempt to collect an order as you will be turned away which may cause offence. There is no shop front or customer service facility available at our warehouse.

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The Item I Have Received is Incorrect

Occasionally we can make a mistake, and if for whatever reason you have received the wrong item(s) please contact us and we will attempt to resolve the problem as quick as we can.

Our returns address is;

Tom Palin
TheMichaelPalin.com
69 Stanley Road
London
N11 2LB
UK

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I Want to Return a Used Item Which has Become Damaged or Broken

If an item you have bought from us gets damaged or broken and you think this is not due to normal wear and tear you wish to return it to us under warranty.

Please return the item to the returns address below, stating clearly what the problem is.

Our returns address is;

Tom Palin
TheMichaelPalin.com
69 Stanley Road
London
N11 2LB
UK

As soon as we receive the item we will inspect it and decide whether the damage is covered under warranty.

If we decide that the damage is a manufacturer defect we will either replace the item from stock or refund your money if the item is no longer in stock.

In some instances the manufacturer will require us to return the item to them before a replacement or refund is given. If this happens we will inform you immediately and keep you informed on the progress and final decision regarding the item.

If the item is found to be faulty, any postage charges you have incurred will be refunded and your item exchanged or refunded.

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Payment

All products purchased from TheMichaelPalin.com store are shipped and handled by The Gumby Corporation Ltd. The Gumby Corp Ltd will appear on any transaction records including receipts, credit card and bank statements. We accept Visa, Mastercard Switch and Solo.

We use two methods of payment. PayPal for PayPal account users, and Stripe for credit card payments. All payments and credit card transactions take place on secure servers. 

PayPal is an independent card processing banking company. PayPal uses 128-bit SSL certificate encryption technology which safeguards your personal information. We do not have access to your PayPal account or credit card details. For more information on PayPal click here.

Stripe is a certified PCI Service Provider Level 1. All card numbers are encrypted at rest with AES-256. Decryption keys are stored on separate machines. None of Stripe’s internal servers and daemons can obtain plain text card numbers but can request that cards are sent to a service provider on a static allowlist. Stripe’s infrastructure for storing, decrypting, and transmitting card numbers runs in a separate hosting environment, and doesn’t share any credentials with Stripe’s primary services including our API and website. We do not have access to your credit card details.

For more information on Stripe click here.

Once your order has been received, you will be emailed an order confirmation.

Your goods will then be dispatched as soon as possible. For more information click here.

If we are out of stock or are unable to dispatch your goods within 48 hours, we will contact you. You will then have the option to either wait until we have the goods in stock or be refunded your money.

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DVD Region Codes

Please note that, as a UK distributing company, TheMichaelPalin.com are licensed to release Region 2/PAL DVDs only. International customers are welcome to purchase from us, however customers outside of Europe must ensure that their DVD player is compatible with Region 2/PAL format before making any purchases from us.

As all products are displayed on our website with their region code, TheMichaelPalin.com are unable to take responsibility for customers who are unable to play our products outside of the UK. Any international customers requiring a refund for discs that are not compatible with their players may contact us.

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Privacy Notice

This Privacy Notice sets out how themichaelpalin.com uses and protects any personal data that you give when you use this website. It also explains how we store this data and keep it safe. themichaelpalin.com is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this Privacy Notice.

We hope the following sections will answer any questions you have and but if not, please do get in touch with us. We may change or update this policy on occasion so please check this page from time to time to ensure that you are happy with any changes.

This policy is effective from 25th May 2018.

Our Legal bases for using personal information

The law on data protection sets out a number of different reasons for which a company may collect and process your personal data.

Consent

You have given clear consent for us to process your personal data for a specific purpose. For example, if you contact us using our contact form with a query or enquiry, we would use the information you provide to contact you.

Contractual obligations

In certain circumstances, we need your personal data to comply with our contractual obligations. For example, if you order an item from the online shop, we’ll collect your address and contact details to deliver your purchase, and pass them to our delivery service.

Legal compliance

If the law requires us to, we may need to collect and process your data.

For example, we can pass on details of people involved in fraud or other criminal activity affecting themichaelpalin.com to the police.

When do we collect your personal data

• When you visit our website, and use your account to make a purchase in the shop.
• When you contact us via our contact form.
• When you email us directly.
• When you comment or engage with us on social media.
• When you create an account with us.

The Types of Personal Information We Collect

• If you have an account with us we store your name, address, any delivery address you provide, phone number, email address and an encrypted record of your login password.
• Details of any communication or interactions you have with us if you get in touch using our contact form.
• Information gathered by the use of cookies.

How and why we use your personal data

• When you purchase items in the shop, we will collect and use the information you provide to process your order.
• Your data will be kept on record for a reasonable period to ensure we can fulfill our contractual obligations.
• To respond to your queries when you contact us. Any communication may be kept on record for a reasonable time to help us deal with your query effectively.
• To protect us from fraud or any kind of illegal activity.
• To send you communications required by law. For example; any significant updates to our Privacy Notice.

What we do to protect your personal data

We know how important data security is to you so we treat your personal information with the utmost care and are committed to ensuring that your personal information is secure. In order to prevent unauthorised access or misuse of your data, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. For example;

• Every page and area on the website is secured using ‘https’ security technology.
• Access to your personal data is password protected. All passwords are encrypted.
• We use the latest security and hosting packages to prevent any cyber attack or security breach.

How long do we keep your personal data for?

Whenever we collect or process your personal data, we’ll only keep it for as long as is necessary for the purpose for which it was collected. At the end of that retention period, your data will either be deleted completely or anonymised.

• If you have an account with us we will keep your personal data such as your name, address and contact details for as long as your account is active. If you would like to delete your account at anytime, please contact us.
• If you get in touch via our contact form, the personal information you provide may be kept on record for a reasonable time to help us deal with your query effectively.

What are your rights regarding your personal data

• You can ask us for a copy of any personal information we hold about you at any time.
• You can inform us of any changes to your personal information, or if you want us to correct any of the personal information we hold about you.
• Whenever you have given us your consent to use your personal data, such as processing your order, you have the right to change your mind at any time and withdraw that consent.
• To ask for your information to be amended, please update your online account, or contact us.

How and why we use your personal data

If you have a concern about the way we have handled your personal information, or are not happy with any response to an enquiry, you have a right to contact the Information Commissioner’s Office to lodge a complaint.

You can contact them by calling 0303 123 1113 or visit or go online to www.ico.org.uk

Any questions about the Privacy Policy?

We hope that this Privacy Policy is clear and easy to understand, and that you are happy with the information on your data protection.

If you have any questions at all please get in touch anytime by using our contact form.

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Book/DVD Signing

If you would like your book/DVD personally signed by Michael, please write your name or the name you want in the Book/DVD Signing box when you checkout. Due to Michael’s busy schedule, please allow up to four weeks for delivery of signed books/DVDs.

If you are buying several books/DVDs which you would like signed please list the book/DVD titles and the names you would like signed in the Book/DVD Signing box on checkout.

Please note: On occasion, due to the complexity and personal nature of some book signing requests, Michael may not dedicate and sign exactly as requested.

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