Michael Palin

  • My Account
    • Login
    • Dashboard
    • Orders
    • Addresses
    • Account Details
  • 0 items£0.00
    • your cart is currently empty
  • Home
  • North Korea Journal
  • Palin’s Posts
  • News
  • Dr. Fegg
  • My Diaries
  • Write It Down
  • Videos
  • Shop
Returns

Returns

Returns

How do I Return An Item?

The Item I Have Received is Incorrect

I want to return a used item which has become damaged/broken item

How do I Return An Item?

If for whatever reason, you are not happy with your purchase, please return it to us within 28 days of receipt in a new and unused condition, with the original packaging and receipts, stating clearly the reason for the return. Please remember to quote your order reference number in all correspondence. Unfortunately we are unable to accept returns on signed books.

We will notify you when we have received the goods and then we will then either replace, or refund the cost of the items.

We highly recommend that you use a recorded delivery service as we cannot be held responsible for damage or loss of goods in transit. Any faulty goods will be replaced free of charge.

Postage will only be refunded if your goods are faulty, or you have been sent substitute items that you don’t want.

Our returns address is;

Tom Palin
TheMichaelPalin.com
69 Stanley Road
London
N11 2LB
UK

Please Note: There are no facilities for customer personal collections at this address. Please do not attempt to collect an order as you will be turned away which may cause offence. There is no shop front or customer service facility available at our warehouse.

The Item I Have Received is Incorrect

The item I have received is incorrect. Occasionally we can make a mistake, and if for whatever reason you have received the wrong item(s) please return using a signed for delivery service to the returns address below, and we will refund the cost of the postage, and send out the correct item(s) immediately.

Our returns address is;

Tom Palin
TheMichaelPalin.com
69 Stanley Road
London
N11 2LB
UK

I want to return a used item which has become damaged/broken item

If an item you have bought from us gets damaged or broken and you think this is not due to normal wear and tear you wish to return it to us under warranty.

Please return the item to the returns address below, stating clearly what the problem is.

Our returns address is;

Tom Palin
TheMichaelPalin.com
69 Stanley Road
London
N11 2LB
UK

As soon as we receive the item we will inspect it and decide whether the damage is covered under warranty.

If we decide that the damage is a manufacturer defect we will either replace the item from stock or refund your money if the item is no longer in stock.

In some instances the manufacturer will require us to return the item to them before a replacement or refund is given. If this happens we will inform you immediately and keep you informed on the progress and final decision regarding the item.

If the item is found to be faulty, any postage charges you have incurred will be refunded and your item exchanged or refunded.

About Michael Palin·Biography·Contact·Credits · Terms·Privacy

Shop·Delivery·International Delivery·returns·Payment·COVID-19 Update

Palins Travels·Facebook·YouTube·Instagram

© 2012 - 2022 Prominent Palin Productions Ltd · A Strand Design Website

We recognise the importance of your online privacy. We use technology such as cookies to ensure that you have the best experience on our website, in accordance with our Privacy Policy. ACCEPT
Manage consent

Privacy Overview

This website uses cookies to improve your experience while you navigate through the website. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may affect your browsing experience.
Necessary
Always Enabled
Necessary cookies are absolutely essential for the website to function properly. These cookies ensure basic functionalities and security features of the website, anonymously.
CookieDurationDescription
cookielawinfo-checkbox-analytics11 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Analytics".
cookielawinfo-checkbox-functional11 monthsThe cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional".
cookielawinfo-checkbox-necessary11 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Necessary".
cookielawinfo-checkbox-others11 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Other.
cookielawinfo-checkbox-performance11 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Performance".
viewed_cookie_policy11 monthsThe cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. It does not store any personal data.
Functional
Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features.
Performance
Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors.
Analytics
Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc.
Advertisement
Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. These cookies track visitors across websites and collect information to provide customized ads.
Others
Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet.
SAVE & ACCEPT