Returns
The Item I Have Received is Incorrect
I want to return a used item which has become damaged/broken item
How do I Return An Item?
If for whatever reason, you are not happy with your purchase, please return it to us within 28 days of receipt in a new and unused condition, with the original packaging and receipts, stating clearly the reason for the return. Please remember to quote your order reference number in all correspondence. Unfortunately we are unable to accept returns on signed books.
We will notify you when we have received the goods and then we will then either replace, or refund the cost of the items.
We highly recommend that you use a recorded delivery service as we cannot be held responsible for damage or loss of goods in transit. Any faulty goods will be replaced free of charge.
Postage will only be refunded if your goods are faulty, or you have been sent substitute items that you don’t want.
Our returns address is;
TheMichaelPalin.com
69 Stanley Road
London
N11 2LB
UK
Please Note: There are no facilities for customer personal collections at this address. Please do not attempt to collect an order as you will be turned away which may cause offence. There is no shop front or customer service facility available at our warehouse.
The Item I Have Received is Incorrect
The item I have received is incorrect. Occasionally we can make a mistake, and if for whatever reason you have received the wrong item(s) please return using a signed for delivery service to the returns address below, and we will refund the cost of the postage, and send out the correct item(s) immediately.
Our returns address is;
TheMichaelPalin.com
69 Stanley Road
London
N11 2LB
UK
I want to return a used item which has become damaged/broken item
If an item you have bought from us gets damaged or broken and you think this is not due to normal wear and tear you wish to return it to us under warranty.
Please return the item to the returns address below, stating clearly what the problem is.
Our returns address is;
TheMichaelPalin.com
69 Stanley Road
London
N11 2LB
UK
As soon as we receive the item we will inspect it and decide whether the damage is covered under warranty.
If we decide that the damage is a manufacturer defect we will either replace the item from stock or refund your money if the item is no longer in stock.
In some instances the manufacturer will require us to return the item to them before a replacement or refund is given. If this happens we will inform you immediately and keep you informed on the progress and final decision regarding the item.
If the item is found to be faulty, any postage charges you have incurred will be refunded and your item exchanged or refunded.