Terms and Conditions
Terms of use
Please read these Terms of Use carefully before accessing or using our website. By using www.themichaelpalin.com you agree to be bound by the following Terms of Use. If you do not accept the Terms of Use, please exit the website.
This Website may contain links to other websites (the “Linked Sites”), which are not operated by www.themichaelpalin.com. www.themichaelpalin.com has no control over the Linked Sites and accepts no responsibility for them or for any loss or damage that may arise from your use of them. Your use of the Linked Sites will be subject to the terms of use and service contained within each such site.
Copyright
You acknowledge that the intellectual property rights in all software and content (including photographic images) made available to you on or through this website remains the property of www.themichaelpalin.com or its licensors and are protected by copyright laws and treaties around the world. No-one may copy, distribute, show in public or create any derivative work from the website, or any of the material which is found on the website, unless properly licensed to do so by www.themichaelpalin.com. To apply for such a licence, please contact us. All such rights are reserved by www.themichaelpalin.com and its licensors.
Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:
- You may print or download to a local hard disk extracts for your personal and non-commercial use only
- You may copy the content to individual third parties for their personal use
- In all cases you must acknowledge themichaelpalin.com as the source of the material
- All photos displayed on this site are copyright of www.themichaelpalin.com unless otherwise stated
Changes to Terms of Use
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.
Delivery
UK Delivery Information
All products purchased from TheMichaelPalin.com store are shipped and handled by The Gumby Corporation Ltd. The Gumby Corp Ltd will appear on any transaction records including receipts, credit card and bank statements.
All goods purchased through themichaelpalin.com will be shipped from;
Tom Palin
TheMichaelPalin.com
69 Stanley Road
London
N11 2LB
UK
Please Note: There are no facilities for customer personal collections at this address. Please do not attempt to collect an order as you will be turned away which may cause offence. There is no shop front or customer service facility available at our warehouse.
| Weight | <500g | <750g | <1kg | <1.25kg | <1.5kg | <1.75< | <2kg | <5kg | <10kg |
| UK Mainland | £2.95 | £3.95 | £4.25 | £4.25 | £4.95 | £4.95 | £4.95 | £7.00 | £10.00 |
| Isle of Man | £2.95 | £3.95 | £4.25 | £4.25 | £4.95 | £4.95 | £4.95 | £9.00 | £9.00 |
| Isle of Wight | £2.95 | £3.95 | £4.25 | £4.25 | £4.95 | £4.95 | £4.95 | £9.00 | £9.00 |
| Channel Islands | £2.95 | £3.95 | £4.25 | £4.25 | £4.95 | £4.95 | £4.95 | £19.00 | £19.00 |
Important Delivery Information: This table is a guide to delivery costs. All delivery costs are based on weight and are calculated at checkout. Some heavier or larger orders may incur extra delivery costs. If this is the case you will be contacted and asked whether you would like to pay the additional costs or cancel your order. If you are unsure or have any questions about this please contact us before you place your order.
The majority of our UK deliveries are sent out using Royal Mail 2nd class and should normally take from 2-7 working days. If you have requested a signed copy, delivery may take up to 4 weeks depending on Michael’s schedule.
If you do not receive your delivery within this time or have any other queries regarding deliveries please contact us.
We will deliver the goods to the address you specify for delivery in your order. It is important that this address is accurate.
We cannot accept any liability for any loss or damage to the goods once they have been delivered in accordance with your delivery instructions.
We will aim to deliver the goods by the date quoted for delivery but delivery times are not guaranteed.
If delivery is delayed due to any cause beyond our reasonable control, the delivery date will be extended by a reasonable period and we will contact you to arrange an alternative time.
If you have any questions please contact us.
International Delivery Information
All products purchased from TheMichaelPalin.com store are shipped and handled by The Gumby Corporation Ltd. The Gumby Corp Ltd will appear on any transaction records including receipts, credit card and bank statements.
All goods purchased through themichaelpalin.com will be shipped from;
Tom Palin
TheMichaelPalin.com
69 Stanley Road
London
N11 2LB
UK
All our international orders are sent out using an International Standard delivery service.
All payments are to be made in GB pounds Stirling. All prices include UK VAT where applicable and will be shown on your receipt.
All international deliveries usually take about 7-10 working days, although delays should be expected due to the COVID-19 outbreak. If you have requested a signed copy delivery may take up to 4 weeks depending on Michael’s schedule.
Please be aware though, that not everything we sell is eligible for international delivery. If we are unable to deliver to where you are we will contact you immediately.
Changes to VAT on orders from the European Union
We are very sorry but due to new European Union VAT regulations brought in on the 1st July 2021, import VAT, taxes or fees may be payable on receipt of any order placed from the EU. We are currently working on a way to charge extra VAT when you place your order, but until then please be aware that any customer ordering from the EU will be responsible for any import VAT, taxes or fees as a result of these new rules.
Temporary Air Carrier Supplement
A Temporary Air Carrier Supplement has been added by Royal Mail to cover increasing international freight costs. Unfortunately this means we have had to increase our international shipping prices to the Rest of the World and USA.
Please see the table below for our current shipping costs which includes the Temporary Air Carrier Supplement in the prices shown.
| Weight | <500g | <750g | <1kg | <1.25kg | <1.5kg | <1.75< | <2kg | <5kg | <10kg |
| Europe | £5.90 | £7.10 | £8.20 | £9.50 | £10.75 | £12.25 | £13.25 | £25.00 | £25.00 |
| USA | £12.00 | £15.30 | £18.60 | £21.90 | £25.30 | £28.50 | £31.90 | £60.00 | £80.00 |
| ROW | £10.10 | £13.70 | £17.40 | £21.00 | £24.70 | £28.40 | £31.90 | £60.00 | £80.00 |
USA (Zone A): USA only.
ROW (Rest of the World, Zone B): Covers all countries, not defined as being in Europe or the USA. ROW generally covers Africa, the Middle East, the Far East and South East Asia, American Samoa, Australia, Belau, British Indian Ocean Territory, Christmas Island, Cocos (Keeling Islands), Cook Islands, Fiji, French Polynesia, French Southern Territories, Kiribati, Laos, Macau, Nauru, New Zealand, Niue, Norfolk Island, Papua New Guinea, Pitcairn, Samoa, Singapore, Solomon Islands, Tokelau, Tonga, Tuvalu.
Important Delivery Information: This table is a guide to delivery costs. All delivery costs are based on weight and are calculated at checkout. Some heavier or larger orders may incur extra shipping costs. If this is the case you will be contacted and asked whether you would like to pay the additional costs or cancel your order. If you are unsure or have any questions about this please contact us before you place your order.
Deliveries to Norway: If you are ordering from Norway, and the weight of your order is over 2kg, you may be asked for your PID number, and there may be an extra postage charge to pay.
Any returned items will be refunded. You will be notified as soon as the refund has been processed. If would like an exchange, you will need to place a new order.
Please Note: If your country is not listed, please contact us for a shipping quote.
Delivery Costs
| Weight | <500g | <750g | <1kg | <1.25kg | <1.5kg | <1.75< | <2kg | <5kg | <10kg |
| UK Mainland | £2.95 | £3.95 | £4.25 | £4.25 | £4.95 | £4.95 | £4.95 | £7.00 | £10.00 |
| Isle of Man | £2.95 | £3.95 | £4.25 | £4.25 | £4.95 | £4.95 | £4.95 | £9.00 | £9.00 |
| Isle of Wight | £2.95 | £3.95 | £4.25 | £4.25 | £4.95 | £4.95 | £4.95 | £9.00 | £9.00 |
| Channel Islands | £2.95 | £3.95 | £4.25 | £4.25 | £4.95 | £4.95 | £4.95 | £19.00 | £19.00 |
| Europe | £5.90 | £7.10 | £8.20 | £9.50 | £10.75 | £12.25 | £13.25 | £25.00 | £25.00 |
| USA | £12.00 | £15.30 | £18.60 | £21.90 | £25.30 | £28.50 | £31.90 | £60.00 | £60.00 |
| ROW | £10.10 | £13.70 | £17.40 | £21.00 | £24.70 | £28.40 | £31.90 | £80.00 | £80.00 |
USA: USA only
ROW (Rest of the World): Covers all countries, not defined as being in Europe or the USA. ROW generally covers Africa, the Middle East, the Far East and South East Asia, American Samoa, Australia, Belau, British Indian Ocean Territory, Christmas Island, Cocos (Keeling Islands), Cook Islands, Fiji, French Polynesia, French Southern Territories, Kiribati, Laos, Macau, Nauru, New Zealand, Niue, Norfolk Island, Papua New Guinea, Pitcairn, Samoa, Singapore, Solomon Islands, Tokelau, Tonga, Tuvalu.
Important Delivery Information: This table is a guide to delivery costs. All delivery costs are based on weight and are calculated at checkout. Some heavier or larger orders may incur extra delivery costs. If this is the case you will be contacted and asked whether you would like to pay the additional costs or cancel your order. If you are unsure or have any questions about this please contact us before you place your order.
Deliveries to Norway: If you are ordering from Norway, and the weight of your order is over 2kg, you may be asked for your PID number, and there may be an extra postage charge to pay.
Any returned items will be refunded. You will be notified as soon as the refund has been processed. If would like an exchange, you will need to place a new order.
Please Note: If your country is not listed, please contact us for a shipping quote.
Changes to VAT on orders from the European Union
We are very sorry but due to new European Union VAT regulations brought in on the 1st July 2021, import VAT, taxes or fees may be payable on receipt of any order placed from the EU. We are currently working on a way to charge extra VAT when you place your order, but until then please be aware that any customer ordering from the EU will be responsible for any import VAT, taxes or fees as a result of these new rules.
Customs & VAT
All our products are inclusive of UK VAT. The price published is applicable worldwide.
Products delivered to some destinations, especially outside the EU, may be subject to taxes, fees, levies or other charges, due to local legislation. Any additional charges incurred, including import duty, formal customs entry, taxes, levies and other charges will have to be paid by the recipient of the goods.
If you are ordering products to be delivered somewhere else please make sure that the recipient is aware and that they will be responsible for paying any extra. We are sorry but we have no control over these charges, so we’re unable to offer any assistance on these processes. Please check the import charges applicable in any country before ordering products to be delivered there.
If your country is not listed please contact us.
Deliveries to Norway: If you are ordering from Norway, and the weight of your order is over 2kg, you may be asked for your PID number, and there may be an extra postage charge to pay.
Changes to VAT on orders from the European Union
We are very sorry but due to new European Union VAT regulations brought in on the 1st July 2021, import VAT, taxes or fees may be payable on receipt of any order placed from the EU. We are currently working on a way to charge extra VAT when you place your order, but until then please be aware that any customer ordering from the EU will be responsible for any import VAT, taxes or fees as a result of these new rules.
Special Delivery Information
You or the receiver of a shipment may give special instructions to us (by means of a theMichaelPalin.com website or any other medium) to deliver the shipment to another location/person (being for example a neighbor and/or neighboring address).
Our furnishing of any delivery receipt upon which is listed the alternative person and/or delivery location shall constitute proof of delivery of the shipment.
We shall not be liable for any loss or damage in any way as a result of our performance of special delivery instructions.
You shall indemnify us and hold us harmless from and against all claims, costs, liability and expenses (including reasonable lawyers fees and expenses) arising by reason of loss or damage to any shipments as a result of providing this special delivery instructions service.
Returns
How do I Return An Item?
If for whatever reason, you are not happy with your purchase, please return it to us within 28 days of receipt in a new and unused condition, with the original packaging and receipts, stating clearly the reason for the return. Please remember to quote your order reference number in all correspondence. Unfortunately we are unable to accept returns on signed books.
We will notify you when we have received the goods and then we will then either replace, or refund the cost of the items.
We highly recommend that you use a recorded delivery service as we cannot be held responsible for damage or loss of goods in transit. Any faulty goods will be replaced free of charge.
Postage will only be refunded if your goods are faulty, or you have been sent substitute items that you don’t want.
Our returns address is;
Tom Palin
TheMichaelPalin.com
69 Stanley Road
London
N11 2LB
UK
Please Note: There are no facilities for customer personal collections at this address. Please do not attempt to collect an order as you will be turned away which may cause offence. There is no shop front or customer service facility available at our warehouse.
The Item I Have Received is Incorrect
Occasionally we can make a mistake, and if for whatever reason you have received the wrong item(s) please contact us and we will attempt to resolve the problem as quick as we can.
Our returns address is;
Tom Palin
TheMichaelPalin.com
69 Stanley Road
London
N11 2LB
UK
I Want to Return a Used Item Which has Become Damaged or Broken
If an item you have bought from us gets damaged or broken and you think this is not due to normal wear and tear you wish to return it to us under warranty.
Please return the item to the returns address below, stating clearly what the problem is.
Our returns address is;
Tom Palin
TheMichaelPalin.com
69 Stanley Road
London
N11 2LB
UK
As soon as we receive the item we will inspect it and decide whether the damage is covered under warranty.
If we decide that the damage is a manufacturer defect we will either replace the item from stock or refund your money if the item is no longer in stock.
In some instances the manufacturer will require us to return the item to them before a replacement or refund is given. If this happens we will inform you immediately and keep you informed on the progress and final decision regarding the item.
If the item is found to be faulty, any postage charges you have incurred will be refunded and your item exchanged or refunded.
Payment
All products purchased from TheMichaelPalin.com store are shipped and handled by The Gumby Corporation Ltd. The Gumby Corp Ltd will appear on any transaction records including receipts, credit card and bank statements. We accept Visa, Mastercard Switch and Solo.
We use two methods of payment. PayPal for PayPal account users, and Stripe for credit card payments. All payments and credit card transactions take place on secure servers.
PayPal is an independent card processing banking company. PayPal uses 128-bit SSL certificate encryption technology which safeguards your personal information. We do not have access to your PayPal account or credit card details. For more information on PayPal click here.
Stripe is a certified PCI Service Provider Level 1. All card numbers are encrypted at rest with AES-256. Decryption keys are stored on separate machines. None of Stripe’s internal servers and daemons can obtain plain text card numbers but can request that cards are sent to a service provider on a static allowlist. Stripe’s infrastructure for storing, decrypting, and transmitting card numbers runs in a separate hosting environment, and doesn’t share any credentials with Stripe’s primary services including our API and website. We do not have access to your credit card details.
For more information on Stripe click here.
Once your order has been received, you will be emailed an order confirmation.
Your goods will then be dispatched as soon as possible. For more information click here.
If we are out of stock or are unable to dispatch your goods within 48 hours, we will contact you. You will then have the option to either wait until we have the goods in stock or be refunded your money.
Book/DVD Signing
If you would like your book/DVD personally signed by Michael, please write your name or the name you want in the Book/DVD Signing box when you checkout. Due to Michael’s busy schedule, please allow up to four weeks for delivery of signed books/DVDs.
If you are buying several books/DVDs which you would like signed please list the book/DVD titles and the names you would like signed in the Book/DVD Signing box on checkout.
Please note: On occasion, due to the complexity and personal nature of some book signing requests, Michael may not dedicate and sign exactly as requested.
DVD Region Codes
Please note that, as a UK distributing company, TheMichaelPalin.com are licensed to release Region 2/PAL DVDs only. International customers are welcome to purchase from us, however customers outside of Europe must ensure that their DVD player is compatible with Region 2/PAL format before making any purchases from us.
As all products are displayed on our website with their region code, TheMichaelPalin.com are unable to take responsibility for customers who are unable to play our products outside of the UK. Any international customers requiring a refund for discs that are not compatible with their players may contact us.